Returns & Exchanges

At Juicy Chemistry, we strive to ensure your organic skincare journey is seamless, offering returns or replacements for products that arrive damaged or incorrect. Due to the nature of our handcrafted, preservative-free formulations, we accept return requests within 48 hours of delivery to maintain product integrity.

Return Process

• 1.
  Initiate a Request

  Contact our support team via email or our portal within 48 hours of delivery, providing your order number and clear photos of the product and packaging.

• 2.
  Quality Assessment

  Our quality control team will review your submission to verify the concern, ensuring it meets our criteria for damage, leakage, or incorrect item shipment.

• 3.
  Reverse Pickup

  Once approved, we will schedule a reverse pickup from your original delivery address at no additional cost to you.

• 4.
  Resolution Selection

  After the returned product reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a fresh replacement.